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Refund policy

Refund and Cancellation Policy | GTW LMS

Refund and Cancellation Policy

Last Updated: October 3, 2026
Platform: GTW LMS

Thank you for enrolling in courses at GTW LMS (“we,” “our,” or “us”). We strive to provide transparent, high-quality educational experiences. Because our courses, practice tests, and study materials are digital products delivered immediately upon purchase, this Refund and Cancellation Policy outlines the conditions governing cancellations and refunds.

1. General Policy for Digital Courses & Test Packs

  • Due to the immediate access granted to downloadable study materials, recorded lectures, and question banks, all course and test series purchases are generally non-refundable and non-transferable once access has been provisioned.
  • We encourage learners to review course syllabi, sample lessons, and platform requirements before finalizing any payment.

2. Eligible Circumstances for a Refund

A refund or purchase adjustment will be considered strictly under the following scenarios:

  • Duplicate Transactions: If your account or payment method was charged multiple times for the same transaction due to a network or technical error.
  • Technical Inaccessibility: If technical errors on our server prevent you from accessing purchased course content, and our technical support team is unable to resolve the issue within 7 business days of your reported ticket.
  • Unauthorized / Erroneous Billing: Documented instances of verified fraudulent transactions reported within 48 hours of the billing event.

3. Non-Refundable Situations

Refunds will not be approved under the following conditions:

  • Change of mind, personal schedule changes, or lack of time to attend/watch classes.
  • Failure to meet the course prerequisites or personal hardware/internet connectivity shortcomings on the learner's end.
  • Accounts suspended or terminated due to violations of our Terms and Conditions, such as unauthorized screen recording, account sharing, or disruptive behavior.
  • Course bundles, promotional sales, or heavily discounted items explicitly marked as "Final Sale" or "Non-refundable."

4. Cancellation of Subscriptions & Batches

  • Self-Paced Courses: One-time fee enrollments cannot be canceled once accessed.
  • Recurring Memberships (if applicable): You may cancel any recurring subscription at any time via your account settings. Cancellation will prevent future billing cycles, and access will continue through the end of your current paid billing period.
  • Course Cancellation by GTW LMS: If a scheduled live batch or specialized program is discontinued or canceled by us before commencement, enrolled students will receive a 100% full refund or the option to transfer enrollment to an equivalent program.

5. How to Request a Refund

If you meet the eligibility criteria outlined in Section 2, follow these steps to file a request:

  1. Email our support desk at gtwclasscare@r-jh.com with the subject line: Refund Request - [Order ID / Transaction ID].
  2. Provide your registered student email address, full name, payment receipt/screenshot, and a clear description of the issue.
  3. Our team will review your application and respond within 3 to 5 business days.

6. Refund Processing & Timeline

  • Once approved, refunds will be credited back to the original payment source (debit card, credit card, UPI, or net banking) used during checkout.
  • Depending on your banking institution or card issuer, funds typically reflect in your account within 5 to 10 business days post-approval.

7. Contact & Grievances

For questions or assistance regarding refunds and billing disputes, please contact: